Collection: FAQ

 Pre-Printing Preparation
Q: How should I store my DTF film?
A: Store your DTF film in a cool, dry place away from direct sunlight. Ideal temperature is between 65-75°F (18-24°C) with 10-40% humidity. Always handle the film with clean, dry hands to avoid contamination.

2. Printing Process Troubleshooting
Q: Why are my prints coming out blurry or with poor detail?
A: Blurry prints can be caused by several factors:
   - Check your print settings and ensure you're using the correct resolution for DTF printing (typically 300 DPI).
   - Make sure your artwork file is high resolution and properly prepared for DTF printing.

3. Transfer Application Issues
Q: Why is my transfer not adhering properly to the garment?
A: Poor adhesion can be due to:
   - Insufficient heat or pressure during application. Ensure your heat press is set to the correct temperature (usually 280-320°F or 160-165°C) and pressure.
   - Uneven heat distribution. Check that your heat press platen is heating evenly.
   - Fabric incompatibility. Some fabrics may require special preparation or may not be suitable for DTF transfers.

4. Post-Printing Care and Maintenance
Q: How should I wash garments with DTF transfers?
A: To maintain the quality of DTF transfers:
   - Wait at least 24 hours after application before washing.
   - Turn the garment inside out before washing.
   - Use cold water and a gentle cycle.
   - Avoid using bleach or harsh detergents.
   - Air dry or tumble dry on low heat.

Q: Does Primal Graphx offer custom DTF transfers?
A: Yes, we offer custom DTF transfers tailored to your specific needs. You can order custom designs through our website or contact our customer service for assistance.

Q: What's the turnaround time for custom DTF transfers?
A: We offer same-day shipping for orders placed before 2 PM EST. Custom orders may require additional processing time, which will be communicated during the ordering process.

Q: Are there any current promotions for DTF products?
A: Yes! We're currently offering a 15% discount on all UV products with the code UV15. Check our website or subscribe to our newsletter for the latest promotions.

Q: Does Primal Graphx provide support for using their DTF products?
A: Absolutely! Our customer service team is available Monday to Friday from 9 AM to 9 PM via phone and email. We're always happy to assist with any questions or concerns about our products.